Refund Returns Warranty Policy

Returns & Refund Policy

We want you to be satisfied with your purchase from ShelfTrolleyBag.

Change of mind

• If you change your mind, you may request a return within 14 days of receiving your order.

• Items must be unused, in original condition, and in original packaging.

• Return shipping costs are the responsibility of the customer.

Faulty or damaged items

• If your item arrives faulty or damaged, please contact us within 7 days of delivery.

• We may request photos or additional information to assess the issue.

• If confirmed, we will offer a replacement or refund in accordance with Australian Consumer Law.

Refunds

• Approved refunds will be processed to the original payment method.

• Processing times may vary depending on your payment provider.

To request a return or refund, please contact support@shelftrolleybag.au.